Interest graphs: connecting people by their passions [trend]

interest graph - developing connection based on tastes and passions Social media are excellent at connecting people. The form of connection that has developed most is, so far, based on direct knowledge: Facebook uses the concept of "friendship" to establish a bond between people.

From a "social" point of view, there's another element that's even more at the core of how we establish relationships with each other: the concept of "interest". Finding like-minded people and connecting them based on their passions is a practice that's been rarely explored so far and that is showing huge potential right now.

An interest graph is a mapping of relationships between people based on their passions.

In the past
Capitalizing on what people "like" is nothing new. Facebook tried quite hard to leverage on this concept a few months ago, when it launched Community Pages. They have never become a "hit" because they were intended as a part of an already existing system that already worked with priorities other than interests: the main element that connects people on Facebook is "friendship" or anyway "personal bonds" and not to topics.

An example of Facebook Community Page
As Facebook defines them "Community Pages are a new type of Facebook Page dedicated to a topic or experience that is owned collectively by the community connected to it. Just like official Pages for businesses, organizations and public figures, Community Pages let you connect with others who share similar interests and experiences". As you can see, the objective was to start from an interest to end up with direct connections between people, such as friendships.


A new attitude
The attitude towards interest graphs is changing: social networks and companies are starting to understand this need and providing people solutions to connect based on this.

Interest graphs
Yesterday
Today
Scope
Starting point to establish a connection between people
Scope
A long lasting element of connection: expect entire social networks to be based exclusively on interests
Support for action (recommendations by friends)
We get purchase suggestions based on behavior and suggestions from our friends, ignoring people who are more qualified for a specific interest, just because they're not directly connected to us.
Support for action (recommendations by experts)
Suggestions and functional solutions (such as "what could I buy to meet my need?") will be provided through interest graphs. Not just because someone is our friend, it means he can advise us better than anyone else.
Listening and understanding
Brands listened to conversations to understand people's needs. Very often, these needs were biased and influenced by relationships between people, rather than by interests.
Listening and understanding
The presence of places dedicated to a single interest will allow brands to understand people's needs without bias derived from social connections, thus adopting a cleaner approach to their suggestions.

A matter of priorities
The "social graph" as we've always intended it is not going away and it's still going to be a main player in our relationships. Still, it's extremely important to understand the rise of dedicated social instances (or areas in social networks) where people can connect to each other simply based on their interests.


The huge opportunity
Interest graphs are going mainstream: people are learning to think about connections that come from conversations and interests, rather than only from friendship.

Twitter is relying strongly on "interests": think about the way it uses hashtags to connect people who don't know each other into a conversation. Some brands (like Starbucks, as Brian Solis notes) are starting to think about Twitter as a huge source of insight, starting from interest graphs.


Interest networks
Pinterest is a fast-growing social network based on interest graphs: people connect to content pointed out by like-minded people or by people who are good at communicating their interest. Pinterest is a virtual pinboard with the goal "to connect everyone in the world through the 'things' they find interesting". (Pinterest is in beta. If you want an invite, ask me on Twitter).

Pinterest is a social network based on interest graph

Another interesting application is Social TV: people connect everyday through social channels to follow their favorite shows, to chat about them and to interact with them. They also want to connect with like-minded people during the show, even if they're not friends. Here's why Twitter, with its hashtag logic works so well for commenting live events.
TV productions are starting to integrate social elements (and interest graphs) in their experience
What should brands do?
There are a few steps for brands that want to take advantage of interest graphs:

  • Listen to people: identify their passions and topics of interest on existing social networks;
  • Provide content: content is an excellent way to sparkle a conversations about an interest;
  • Start integrating interest graphs in functional activities: such as social commerce, relying on what other like minded people did, rather only on what friends and peers did;
  • Join the conversation, by adding value to a specific interest. Brands need to be believable in order to gain people's trust. Choose an interest that's close to the brand values;
  • Pick multiple platforms: start considering possibile actions on more than one platform. Start from your "embassies" on current social networks and try to extend to places where your "target" is, including social TV platforms and shared content fruition platforms in general.

People look for brands on social media [infographic]

Brands must be on social media. At least that's what people say: they want their favorite brands, the ones they care about, the ones that tell a compelling story, to be part of their lives.

This participation, anyway, is never seen as an "interruption", but it's rather a conversation, "embedded" in people's lifestyle.

AYTM did an interesting research, even though not on a huge panel and put it in a nice infographic. You'll see that:
  • People use social media as part of their daily way of communication;
  • Many want to talk about brands (they just need a story to tell)
  • People are more likely to share positive sentiment;
  • "Positive" is a much more widespread attitude towards brand than "neutral" or "negative";
  • People see the commercial element of brands as part of a conversation;

The new old question: Facebook or Twitter?

As you might have noticed, in the last few months, two of the world's most widespread social networks have changed.

Facebook introduced real time updates, mentions, lists and the possibility to subscribe to people: characteristics that are very near to Twitter the way it always worked.

Twitter introduced brand pages, content preview directly in people's streams, an interface easier to understand for newbies and a high attention on suggestions.

Following last week's introduction of brand pages by Twitter, I read a lot of people wondering what would be the best choice, since Facebook and Twitter suddenly got similar.

In fact, they haven't.

Twitter has:
  • A public approach (the default rule is "everyone sees my tweets");
  • A focus on conversations derived from micro-interactions;
Facebook has:
  • A more private approach (the default rule is "my friends see my updates")
  • A focus on conversations derived from content;
Even though, inevitably, many changes are bringing Facebook and Twitter a little closer in terms of functionalities, it doesn't mean that they're headed the same direction. Actually, it's quite the opposite.

What's the rule for deciding: Facebook or Twitter? It's very simple: look at people. And answer two questions:
  • Where are they?
  • How do they use those channels?
And also consider that, since you should use a conversational approach, you can be on both channels effectively if you can differentiate your message and the conversation you're starting with people.

The path of least resistance

According to physics, every object in a system moves following a path of least resistance: the easiest way to change status.

People follow the same law, too, when they get in touch with something new and unexpected. It's a way to protect their scarce resources: time and attention.

This is why most Social Ads on Facebook fail: brands often use them as banners. No specific targeting, no idea of who's interacting, bold picture and an unclear copy. This is not anyone's path of least resistance.

There is another way of thinking about Social Ads on Facebook. Considering them "conversational media". Facebook Social Ads are a way for brands to reach people interested in a conversation that's happening somewhere else, which they would otherwise ignore. Social Ads on Facebook succeed when they integrate with people's life. Good Facebook Social Ads brings to people's attention content targeted on a specific topic, at the right time in their life and it's just a sparkle for a conversation.

Think about it. Otherwise it's almost impossible for brands to integrate in this scenario, portrayed in this Infographic by Jess3.



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